Terms of service

Scope of application

These General Terms and Conditions (GTC) apply to all deliveries from iAmHealth Distribution UG (hereinafter referred to as iAmHealth) to consumers

Consumer is any natural person who concludes a legal transaction for a purpose that can be attributed predominantly neither to his commercial nor his independent professional activity.

Contractual partner

The purchase contract is concluded according to German law with iAmHealth Distribution UG (haftungsbeschränkt), Hauptstr. 1b, D-76297 Karlsruhe-Stutensee, Registergericht Mannheim, HRB 733232, USt-IdNr.: DE323749420

Conclusion of contract

The presentation of the products in the online store does not constitute a legally binding offer, but only an invitation to order.

By clicking the button "Buy now" you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending an order confirmation by e-mail immediately after receipt of your order.

Right of withdrawal

If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or self-employed professional activity), you have a right of withdrawal in accordance with the statutory provisions.

If you, as a consumer, make use of your right of revocation pursuant to section 4.1, you shall bear the regular costs of the return shipment.

In all other respects, the regulations apply to the right of withdrawal, which are reproduced in detail in the following return policy.

Return policy

(This cancellation policy does not apply to the separate delivery of goods)

  • Right of withdrawal
    You have the right to withdraw from this contract within fourteen days without giving any reason.

  • Revocation period
    The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.

  • Exercise of the revocation
    To exercise your right of revocation, you must inform us, iAmHealth Distribution UG, Hauptstr. 1b, D-76297 Karlsruhe-Stutensee, hallo@iam.health, +49 721 986 157-80 by means of a clear statement (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period. Once we have received their revocation, we will confirm its receipt by email.

  • Consequences of revocation
    If you revoke this contract, we will reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

  • Processing of revocation
    You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
    You bear the direct cost of returning the goods.
    You must pay for any loss in value of the goods only if this loss in value is due to a handling of the goods not necessary for the examination of the quality, characteristics and operation of the goods.

- End of the return policy -

Delivery costs and shipping

  • Delivery costs
    The prices listed on the product pages include VAT and other price components.
    In addition to the prices listed, we do not charge any additional shipping costs for delivery within Germany. For deliveries outside Germany, separate shipping costs apply. These differ depending on the destination country.
    The shipping costs are again clearly communicated to you in the shopping cart system and on the order page.

  • Delivery
    The delivery is usually by DHL or Deutsche Post.
    The delivery time is up to 3 days. We point to any deviating delivery times on the respective product page if there are any.


If you select the payment method "Auf Rechnung / via invoice" you'll usually receive directly after the ordering process an invoice as a PDF document by email, which is to be paid within the payment period stated on the invoice by bank transfer. For all other payment methods, the processing is carried out via the respective integrated service provider on the basis of its terms and conditions.

Reservation of ownership

Until payment is made in full, the goods remain our property

Dispute Resolution

The EU Commission has created an Internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obligated to participate in a dispute resolution procedure before a consumer arbitration board.

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